Help

Eight answers and how to pay.

When can I travel?

I drive from 05:00 and I'm home by 19:00. The booking screen only shows times that fit, so if you can tap it, I can do it.

Do I need an account?

Yes. Create an account and verify your email before booking. Add your name and mobile number so I can contact you about your journey.

How do I pay?

By card (Visa, Mastercard, Apple Pay, Google Pay) through Yoco, before the trip. If the time is free, you can pay and go. Your booking is confirmed the moment the payment goes through. Card details go to Yoco, never to me.

Is the price per person?

The fare is for your private car, one way. Select your passengers and bags when booking. Contact me for a return quote or help arranging a trip for someone else.

What if my flight is late?

Send me your flight number and contact me promptly if it changes. We can check the schedule and agree a revised collection time.

Can I change or cancel?

Open your booking to request cancellation, or contact me about changes. The current cancellation policy is on the booking terms page and is shown before payment.

How much luggage?

Tell me how many large bags you are bringing. Contact me about hard cases, extra luggage or heavy bags before booking, so we can check the space and assistance needed.

Children, walkers, wheelchairs?

Ask me about a child seat, folding wheelchair or walker before booking. I can check the space and help needed for your trip in the SUV.

How you pay

Card, before the trip

Visa, Mastercard, Apple Pay, Google Pay through Yoco’s hosted checkout. Your booking is confirmed the moment Yoco confirms the payment, and not before. Your card details go to Yoco, never to Adrie.

Check your confirmation

Keep your booking reference. Your booking page shows Confirmed after payment is verified. If payment is pending, check the booking page before trying again.

Arranging a family trip?

Contact Adrie with the passenger details and who should receive updates. She can help arrange the journey and payment.

Payment options
VisaMastercardApple PayGoogle Pay

The small print

The full booking terms, the cancellation policy, the airport waiting policy and the shopping budget rules live on one page. The privacy notice explains what is stored, for how long, and how to have it deleted.

Find my booking

Your booking reference and the last four digits of the phone number you booked with.

Find my booking

Something else?

Need help with a booking? Send a message here and Adrie replies by email, or use WhatsApp for support.

WhatsApp support

Have a booking? Include its reference. Please leave out card details and sensitive documents.