Privacy notice
Optional WhatsApp booking updates
If you choose WhatsApp updates when booking, we use Kapso and Meta's WhatsApp Business Platform to send confirmations, reminders and booking updates to the number you provided. These providers process your number, message content and delivery status, and may process data outside South Africa. Detailed booking and payment information remains behind sign-in on this website. We retain your consent and delivery records to manage this service. Email is used as a fallback if WhatsApp is unavailable or delivery cannot be confirmed. Reply STOP to receive booking updates by email instead. Account verification stays on email. You can also contact us to change your notification preference.
Contact enquiries
The contact form sends your name, email address and message to Adrie and Rudie through our email provider so we can reply. It does not create a booking or quote. Spam prevention uses short-lived hashed request identifiers. Please do not include card details, identity documents or medical records.
What we collect
- Your name
- An optional private selfie, if you choose to take one, and the date you acknowledged its use
- Your mobile / WhatsApp number
- Your verified account email address for online bookings
- Your pickup or drop-off details
- Passenger and luggage counts
- Flight details previously supplied for historical airport bookings
- Your booking and payment references
- Shopping budgets, receipts, account credit activity and refund records
Why we collect it
Only to arrange and deliver your transfer, to contact you about it, and to keep a record of the payment. We do not use it for marketing.
Customer accounts and booking records
To make an online booking, Supabase stores your email and authentication record. Our email provider delivers a single-use sign-in code. A session cookie keeps you signed in, and your verified email connects you to bookings made with that address. Your name, mobile number and booking history are linked to your account to support safe service and communication. Email verification does not verify your identity. Contact us using the details below if you need help with your account or its removal.
Signing in with Google
If you choose Google sign-in, Google shares your account identifier, verified email address and basic profile information, such as your name and profile picture, with Supabase, our authentication provider. Supabase stores this information with your authentication record. We use your verified email to sign you in and connect you to your bookings; authorised owner accounts can also access the owner workspace.
We request only basic sign-in information, not access to your Gmail messages, contacts, calendar or Google Drive files. We do not sell Google account information or use it for advertising. It is processed by our authentication and hosting providers to operate your account. Contact us using the details below to request access, correction or removal of your account information. You can also remove Marloth Transfers from the connected apps in your Google Account; this stops future Google access but does not itself delete existing booking or account records.
Optional selfies
You may choose to take a selfie to help Adrie recognise you at pickup or delivery. A selfie is not required for an account, booking or quote. Only you and the authorised owner can view it. We store a reduced-size image in our private database and strip embedded location and camera metadata. We do not run facial recognition or biometric matching. Replacing your photo replaces the active image; backups may retain an older copy until they expire. Contact us below about removal when it is no longer needed for service or safety records.
What we do not collect
We do not ask for identity documents, passport numbers or dates of birth. We never see or store your card details — those go directly to our payment provider.
Who else processes it
- Telegram: delivers private operational alerts to Adrie, including your name, booking reference, pickup time, booking/payment status and agreed pickup location or instructions where available. You do not need a Telegram account.
- Yoco — processes your card payment. They receive the amount and your booking reference.
- Our hosting and database providers — store the booking so we can deliver it.
Locations and private shopping lists
Address search and route calculation use Google Maps. Google receives the locations and route options needed to provide those results, not your shopping list or reasons for purchasing a product. See Google’s Privacy Policy.
Shopping lists, approved substitutions and receipts are available to you through your account or private order access code and to Adrie in the owner workspace. Do not include medical history. We use the list to fulfil your order and settle purchases; contact us about correcting or removing details when they are no longer needed.
Your rights
Under the Protection of Personal Information Act you may ask us what we hold about you, ask us to correct it, or ask us to delete it once we no longer need it for your transfer or for our legal records.
Contact us
Contact details for our Information Officer are being finalised. In the meantime please reach us on the number or email we used to confirm your booking.
Marloth Transfers